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priority

  • leandrogobelet
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6 years 8 months ago #4222 by leandrogobelet
leandrogobelet created the topic: priority
Hi,
I got problems when I use the redirection option. Because when I choose this option automatically change the priority and goes up in the queue, I need to change it to the last in the queue.
Anybody can help me to change it?
Thanks!

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  • Evgenic
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6 years 8 months ago #4224 by Evgenic
Evgenic replied the topic: priority
It is. Redirection is continuing of the same service, but contain many steps. The visitor have waited his turn already.

В очереди все первые. Каждый в своё время.

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6 years 8 months ago #4225 by leandrogobelet
leandrogobelet replied the topic: priority
Thanks for your answer
If I have 2 services (service A and service B)
To service A I got 5 tickets in queue
To service B I got 1 ticket in queue
The queue stay like this
A1, A2, A3, A4, A5 and B6

The system call A1 and B1, until here it is ok. But when I redirect the ticket B1 to the service A the list stay like this
B6, A2, A3, A4, A5

It is possibly to change the priority when I use the redirect option like this?

A2, A3, A4, A5 and B6

It is possibly to change the priority when I use the redirect option like this?
A2, A3, A4, A5 and B6?

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6 years 8 months ago #4227 by Evgenic
Evgenic replied the topic: priority
You redirect B6? No.

В очереди все первые. Каждый в своё время.

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6 years 8 months ago #4232 by leandrogobelet
leandrogobelet replied the topic: priority
Yes I redirect the B6 to the service A. and the system put it first stayin like this: B6, A2, A3
how can I put this ticket at the end? like this
A2, A3, B6

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